Our goal here at Captured by Radiance is your 100% satisfied.  If for some reason you are unhappy with your purchase, Captured by Radiance will go that extra mile to work with you to resolve any issues.

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 30 days from the purchase date.

Returned products must be in the condition you received them and in the original box and/or packaging.

*We unfortunately do not offer refunds for the following: 

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- Partially completed diamond paintings

- Fully completed diamond paintings

- Custom kits

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Please contact capturedbyradiance@aol.com. In your email, include:

- Your order number (you can find this in your order confirmation email)

- Your name (or the name of the person who placed the order)

- The email address you used to complete your order

- Photo proof that the kit is unopened

- Please also provide us a reason for the return (we want to improve!) 

- A customer service representative will respond to your email within 24 hours. 

- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs cannot be reimbursed.

*If your item is currently in transit, we are unfortunately unable to offer a refund*

To cancel your order, please contact capturedbyradiance@aol.com. In your email, include:

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- Your order number (you can find this in your order confirmation email)

- ​Your name (or the name of the person who placed the order)

- ​​The email address you used to complete your order​​

- Please also provide us a reason for the cancellation (we want to improve!)​

A customer service representative will respond to your email within 24 hours. 

Orders may be cancelled within 24 hours; however, if your order has shipped we are not able to cancel your order.

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Please allow 7-19 business days for your refund to be processed by your financial institution.